> ## Documentation Index
> Fetch the complete documentation index at: https://docs.myprotect-bot.fr/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket Support & HTML Transcripts

> Private channels, staff claims, and HTML transcript archiving.

# Support Ticket System

Providing structured customer or community support on Discord requires clean organization, privacy, and accountability. MyProtect delivers an enterprise-grade **Ticket System** that handles everything from initial member inquiries to searchable HTML transcript archives.

***

## Ticket Lifecycle

```text theme={null}
[ Member clicks "Create Ticket" on Panel ]
                     │
                     ▼
[ Private Channel Created: #ticket-0142 ]
(Accessible only to creator and assigned staff role)
                     │
                     ▼
[ Staff clicks "Claim Ticket" ]
(Assigns ticket exclusively to handling moderator)
                     │
                     ▼
[ Inquiry Resolved -> Click "Close Ticket" ]
                     │
     ┌───────────────┴───────────────┐
     ▼                               ▼
[ Generate HTML Transcript ]    [ Delete Channel ]
[ Upload to S3 / Local Storage]
[ DM Transcript to User ]
[ Post Archive Link in #transcripts ]
```

***

## Key Features

* **Interactive Panels**: Create customized embed panels with buttons or dropdown menus allowing members to select specific support categories (e.g., *Billing*, *Technical Help*, *Report User*).
* **One-Click Staff Claims**: Prevent overlapping staff responses by allowing moderators to claim tickets with a single button click.
* **HTML Transcript Archiving**: Every closed ticket generates a standalone, beautifully styled HTML document mirroring the original Discord chat, complete with embedded images, avatars, and timestamps.
* **AI Ticket Assistant (Optional)**: Automates preliminary triage by scanning user questions and offering instant answers from your server's documentation or FAQ before staff intervention.


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