Offrir une assistance claire et confidentielle à vos membres est indispensable. Le système de Tickets de MyProtect simplifie la relation entre votre communauté et votre équipe de modération.
[ Le membre clique sur "Créer un ticket" ] │ ▼ [ Salon privé créé : #ticket-0142 ](Visible uniquement par le membre et le staff) │ ▼ [ Un modérateur clique sur "Prendre en charge" ](Assigne le ticket exclusivement au modérateur) │ ▼ [ Problème résolu -> Clic sur "Fermer le ticket" ] │ ┌───────────────┴───────────────┐ ▼ ▼[ Transcription HTML générée ] [ Salon supprimé ][ Envoyée en MP à l'utilisateur ][ Archivée dans vos logs staff ]
Lorsqu’un ticket se termine, MyProtect génère un fichier HTML autonome reproduisant fidèlement l’échange Discord (avatars, émojis, pièces jointes, horodatage) consultable à tout moment en cas de litige.
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"MyProtect","colors":{"primary":"#5651EC","light":"#5651EC","dark":"#5651EC"},"logo":{"light":"https://mintcdn.com/ingency/bkK9n7BCZfNM1ifl/images/MyProtect.png?fit=max\u0026auto=format\u0026n=bkK9n7BCZfNM1ifl\u0026q=85\u0026s=8c3456588813fd2cd26057bb94c28295","dark":"https://mintcdn.com/ingency/bkK9n7BCZfNM1ifl/images/MyProtectCanaryDark.png?fit=max\u0026auto=format\u0026n=bkK9n7BCZfNM1ifl\u0026q=85\u0026s=3acc4e91f5e9535afed1f645f3d5514c"},"favicon":"https://mintcdn.com/ingency/xoh7BkD7HcMlBKw8/favicon.svg?fit=max\u0026auto=format\u0026n=xoh7BkD7HcMlBKw8\u0026q=85\u0026s=a254c47b7fd03016b7e759a6acb89263","appearance":{"default":"system"},"navbar":{"primary":{"type":"button","label":"Website","href":"https://myprotect-bot.fr"}},"footer":{"socials":{"discord":"https://discord.gg/UMhpT6TsQf"}},"seo":{"indexing":"navigable"},"contextual":{"options":["copy","view","chatgpt","claude","assistant","perplexity"],"display":"header"},"styling":{"latex":true},"navigation":{"global":{"anchors":[{"anchor":"Documentation","icon":"book-open-cover","href":"https://mintlify.com/docs"},{"anchor":"Blog","icon":"newspaper","href":"https://mintlify.com/blog"}]},"languages":[{"language":"en","href":"configuration"},{"language":"fr","href":"fr"}]}},"deployment":{"deploymentMetadataValue":{"subdomain":"ingency","hasAudioNarration":false,"actualSubdomain":"ingency","customDomains":["docs.myprotect-bot.fr"],"gitSource":{"type":"artifacts","owner":"prod","repo":"6aebc45c20b14fd1262ac16c","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":"","_id":"6aebc4d4d650bdf3a0820004"},"chroma":{"latestBuiltDeploymentHistoryId":"6aec8596574963a2d118453a","collectionId":"f9776462-2168-402e-89a0-e8c24a3739e7","liveDeploymentHistoryId":"6aec8596574963a2d118453a","schemaVersion":"v3"},"entitlements":{"AI_CHAT":{"status":"ENABLED"},"WEB_MCP":{"status":"ENABLED"},"NARRATION":{"status":"ENABLED"}},"buildId":"6aec8596574963a2d118453a","clientVersion":"0.0.4067","searchFilterCounts":[{"language":"en","tag":"Security \u0026 Protections","count":5},{"language":"fr","tag":"Sécurité \u0026 Protections","count":5},{"language":"en","tag":"Community \u0026 Engagement","count":4},{"language":"fr","tag":"Communauté \u0026 Outils","count":4},{"language":"en","tag":"Moderation \u0026 Access","count":3},{"language":"en","tag":"Server Tools \u0026 Management","count":3},{"language":"fr","tag":"Prise en main","count":3},{"language":"fr","tag":"Gestion \u0026 Sauvegardes","count":3},{"language":"fr","tag":"Modération \u0026 Accès","count":2},{"language":"en","tag":"Getting Started","count":1}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":true,"hasWebMcpPermissions":true,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"fr/community/tickets","slug":"/fr/community/tickets","pageMetadata":{"title":"Support par Tickets","description":"Gestion complète de tickets privés avec assignation staff et transcriptions HTML sauvegardées.","sidebarTitle":"Tickets","icon":"ticket","href":"/fr/community/tickets"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Gestion complète de tickets privés avec assignation staff et transcriptions HTML sauvegardées.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={code:`code`,hr:`hr`,p:`p`,pre:`pre`,span:`span`,strong:`strong`,..._provideComponents(),...props.components},{CodeBlock,Heading}=_components;if(!CodeBlock)_missingMdxReference(`CodeBlock`,true);if(!Heading)_missingMdxReference(`Heading`,true);return _jsxs(_Fragment,{children:[_jsx(Heading,{level:`1`,id:`gestion-des-tickets-de-support`,children:`Gestion des Tickets de Support`}),`\n`,_jsxs(_components.p,{children:[`Offrir une assistance claire et confidentielle à vos membres est indispensable. Le système de `,_jsx(_components.strong,{children:`Tickets de MyProtect`}),` simplifie la relation entre votre communauté et votre équipe de modération.`]}),`\n`,_jsx(_components.hr,{}),`\n`,_jsx(Heading,{level:`2`,id:`le-cycle-de-vie-d’un-ticket`,children:`Le cycle de vie d’un ticket`}),`\n`,_jsx(CodeBlock,{filename:``,numberOfLines:`19`,language:`text`,children:_jsx(_components.pre,{className:`shiki shiki-themes github-light-default dark-plus`,style:{backgroundColor:`#ffffff`,\"--shiki-dark-bg\":`#0B0C0E`,color:`#1f2328`,\"--shiki-dark\":`#D4D4D4`},language:`text`,children:_jsxs(_components.code,{language:`text`,numberOfLines:`19`,children:[_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`[ Le membre clique sur \"Créer un ticket\" ]`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:` │`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:` ▼`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:` [ Salon privé créé : #ticket-0142 ]`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`(Visible uniquement par le membre et le staff)`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:` │`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:` ▼`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:` [ Un modérateur clique sur \"Prendre en charge\" ]`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`(Assigne le ticket exclusivement au modérateur)`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:` │`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:` ▼`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:` [ Problème résolu -> Clic sur \"Fermer le ticket\" ]`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:` │`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:` ┌───────────────┴───────────────┐`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:` ▼ ▼`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`[ Transcription HTML générée ] [ Salon supprimé ]`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`[ Envoyée en MP à l'utilisateur ]`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{children:`[ Archivée dans vos logs staff ]`})}),`\n`,_jsx(_components.span,{className:`line`,children:_jsx(_components.span,{})})]})})}),`\n`,_jsx(_components.hr,{}),`\n`,_jsx(Heading,{level:`2`,id:`transcriptions-html-haute-fidélité`,children:`Transcriptions HTML Haute Fidélité`}),`\n`,_jsx(_components.p,{children:`Lorsqu’un ticket se termine, MyProtect génère un fichier HTML autonome reproduisant fidèlement l’échange Discord (avatars, émojis, pièces jointes, horodatage) consultable à tout moment en cas de litige.`})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Support par Tickets","description":"Gestion complète de tickets privés avec assignation staff et transcriptions HTML sauvegardées.","sidebarTitle":"Tickets","icon":"ticket","href":"/fr/community/tickets"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Gestion des Tickets de Support","slug":"gestion-des-tickets-de-support","depth":1,"children":[]},{"title":"Le cycle de vie d’un ticket","slug":"le-cycle-de-vie-d’un-ticket","depth":2,"children":[]},{"title":"Transcriptions HTML Haute Fidélité","slug":"transcriptions-html-haute-fidélité","depth":2,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"ingency","siteName":"MyProtect","title":"Support par Tickets - MyProtect","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{"en":{"href":"/community/tickets","matchLevel":1},"fr":{"href":"/fr/community/tickets","matchLevel":0}}},"lastModified":"2026-11-05T13:26:14.814Z","originalFileLocation":"fr/community/tickets.mdx","locale":"fr"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Gestion complète de tickets privés avec assignation staff et transcriptions HTML sauvegardées.\">\u003cmeta data-mint-head name=\"application-name\" content=\"MyProtect\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/ingency/kZxwNsHUFNHWuP2o/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/ingency/kZxwNsHUFNHWuP2o/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/ingency/kZxwNsHUFNHWuP2o/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/ingency/kZxwNsHUFNHWuP2o/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/ingency/kZxwNsHUFNHWuP2o/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/ingency/kZxwNsHUFNHWuP2o/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/ingency/kZxwNsHUFNHWuP2o/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/ingency/kZxwNsHUFNHWuP2o/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/ingency/kZxwNsHUFNHWuP2o/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Support par Tickets - MyProtect\">\u003cmeta data-mint-head property=\"og:description\" content=\"Gestion complète de tickets privés avec assignation staff et transcriptions HTML sauvegardées.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"MyProtect\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.myprotect-bot.fr/fr/community/tickets\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://ingency.mintlify.app/_mintlify/api/og/v2?division=Communaut%C3%A9+%26+Outils\u0026amp;title=Support+par+Tickets\u0026amp;description=Gestion+compl%C3%A8te+de+tickets+priv%C3%A9s+avec+assignation+staff+et+transcriptions+HTML+sauvegard%C3%A9es.\u0026amp;theme=4e328b45e8e2b5b200370743\u0026amp;signature=21df6b81bc329de771fff0134e05e98f3f689f56e46e72cdfe43bb9e33655962\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Support par Tickets - MyProtect\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Gestion complète de tickets privés avec assignation staff et transcriptions HTML sauvegardées.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://ingency.mintlify.app/_mintlify/api/og/v2?division=Communaut%C3%A9+%26+Outils\u0026amp;title=Support+par+Tickets\u0026amp;description=Gestion+compl%C3%A8te+de+tickets+priv%C3%A9s+avec+assignation+staff+et+transcriptions+HTML+sauvegard%C3%A9es.\u0026amp;theme=4e328b45e8e2b5b200370743\u0026amp;signature=21df6b81bc329de771fff0134e05e98f3f689f56e46e72cdfe43bb9e33655962\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/ingency/kZxwNsHUFNHWuP2o/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"MyProtect\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#5651EC\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.myprotect-bot.fr/fr/community/tickets\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/fr/community/tickets.md\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"fr\" href=\"https://docs.myprotect-bot.fr/fr/community/tickets\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"en\" href=\"https://docs.myprotect-bot.fr/community/tickets\">\u003clink data-mint-head rel=\"alternate\" hreflang=\"x-default\" href=\"https://docs.myprotect-bot.fr/community/tickets\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.myprotect-bot.fr/#organization\",\"name\":\"MyProtect\",\"url\":\"https://docs.myprotect-bot.fr\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/ingency/bkK9n7BCZfNM1ifl/images/MyProtect.png?fit=max\u0026auto=format\u0026n=bkK9n7BCZfNM1ifl\u0026q=85\u0026s=8c3456588813fd2cd26057bb94c28295\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.myprotect-bot.fr#website\",\"name\":\"MyProtect\",\"url\":\"https://docs.myprotect-bot.fr\",\"publisher\":{\"@id\":\"https://docs.myprotect-bot.fr/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.myprotect-bot.fr/fr/community/tickets#webpage\",\"url\":\"https://docs.myprotect-bot.fr/fr/community/tickets\",\"name\":\"Support par Tickets\",\"description\":\"Gestion complète de tickets privés avec assignation staff et transcriptions HTML sauvegardées.\",\"dateModified\":\"2026-11-05T13:26:14.814Z\",\"isPartOf\":{\"@id\":\"https://docs.myprotect-bot.fr#website\"},\"breadcrumb\":{\"@id\":\"https://docs.myprotect-bot.fr/fr/community/tickets#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.myprotect-bot.fr/fr/community/tickets#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Communauté \u0026 Outils\",\"item\":\"https://docs.myprotect-bot.fr/fr/community/levels\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support par Tickets\",\"item\":\"https://docs.myprotect-bot.fr/fr/community/tickets\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.myprotect-bot.fr/fr/community/tickets#article\",\"headline\":\"Support par Tickets\",\"name\":\"Support par Tickets\",\"description\":\"Gestion complète de tickets privés avec assignation staff et transcriptions HTML sauvegardées.\",\"url\":\"https://docs.myprotect-bot.fr/fr/community/tickets\",\"mainEntityOfPage\":{\"@id\":\"https://docs.myprotect-bot.fr/fr/community/tickets#webpage\"},\"dateModified\":\"2026-11-05T13:26:14.814Z\",\"publisher\":{\"@id\":\"https://docs.myprotect-bot.fr/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.myprotect-bot.fr#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"MyProtect\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"MyProtect","nav":{"global":{"anchors":[{"anchor":"Documentation","icon":"book-open-cover","href":"https://mintlify.com/docs"},{"anchor":"Blog","icon":"newspaper","href":"https://mintlify.com/blog"}]},"languages":[{"language":"en","pages":[{"title":"en","href":"/community/tickets"}]},{"language":"fr","groups":[{"group":"Prise en main","icon":"rocket","pages":[{"title":"Introduction","sidebarTitle":"Introduction","icon":"house","href":"/fr"},{"title":"Guide de démarrage","sidebarTitle":"Démarrage rapide","icon":"rocket","href":"/fr/quickstart"},{"title":"Configuration \u0026 Dashboard","sidebarTitle":"Configuration","icon":"sliders","href":"/fr/configuration"}]},{"group":"Sécurité \u0026 Protections","icon":"shield-halved","pages":[{"title":"Anti-Raid \u0026 Protection","sidebarTitle":"Anti-Raid","icon":"shield-halved","href":"/fr/security/antiraid"},{"title":"Réseau ShieldNet v2","sidebarTitle":"ShieldNet v2","icon":"bolt","href":"/fr/security/shieldnet"},{"title":"Vision IA \u0026 Anti-Scam","sidebarTitle":"Anti-Scam Images","icon":"eye","href":"/fr/security/antiscam"},{"title":"Score de Confiance","sidebarTitle":"Trust Score","icon":"chart-line","href":"/fr/security/trust-score"},{"title":"Vérification Captcha","sidebarTitle":"Captcha","icon":"user-check","href":"/fr/security/captcha"}]},{"group":"Modération \u0026 Accès","icon":"scale-balanced","pages":[{"title":"AutoMod \u0026 Sanctions","sidebarTitle":"AutoMod","icon":"filter","href":"/fr/moderation/automod"},{"title":"Recours des Sanctions","sidebarTitle":"Appels \u0026 Recours","icon":"handshake","href":"/fr/moderation/appeals"}]},{"group":"Communauté \u0026 Outils","icon":"users","pages":[{"title":"Niveaux \u0026 XP","description":"Dynamisez l'activité de vos salons avec des cartes de rang personnalisées et des récompenses de rôles.","sidebarTitle":"Niveaux \u0026 XP","icon":"trophy","href":"/fr/community/levels"},{"title":"Support par Tickets","sidebarTitle":"Tickets","icon":"ticket","href":"/fr/community/tickets"},{"title":"Suivi des Invitations","description":"Identifiez d'où viennent vos nouveaux membres et détectez les faux recrutements.","sidebarTitle":"Invitations","icon":"user-plus","href":"/fr/community/invites"},{"title":"Outils Communautaires","sidebarTitle":"Rôles \u0026 Sondages","icon":"heart","href":"/fr/community/engagement"}]},{"group":"Gestion \u0026 Sauvegardes","icon":"wrench","pages":[{"title":"Sauvegardes \u0026 Restauration","sidebarTitle":"Sauvegardes","icon":"clock-rotate-left","href":"/fr/tools/backups"},{"title":"Journaux \u0026 Rapports","sidebarTitle":"Logs \u0026 Rapports","icon":"file-lines","href":"/fr/tools/logging-reports"},{"title":"Compteurs \u0026 Vocaux Temporaires","sidebarTitle":"Compteurs \u0026 Vocaux","icon":"chart-simple","href":"/fr/tools/counters-tempvoices"}]}]}]},"basePath":"","title":"Support par Tickets - MyProtect","buildId":"dpl_9VVk5y1P8k1ATeJguVngy9Q3cmbD","deploymentId":"dpl_9VVk5y1P8k1ATeJguVngy9Q3cmbD","dynamics":[],"chunks":[]}
